Success is based on building good relationships with your customers. Your technicians are the instrument, but also the face of your company. While they likely take a practical approach to restoration and cleanup, they also need good communication and customer service skills to interact with your customers. Developing a restoration training plan is the easiest way to develop their skills.Read More
Water damage restoration is almost entirely customer service. While that does mean performing quality work, it also means communicating effectively with your customers. Your customers are less likely to have an issue with your work if you have good communication skills.Read More
As you already know, water damage and disaster mitigation is unpredictable. Our goal is to provide every one of our lead generation partners with as many viable leads as possible.
To ensure you get as many leads as possible, we send automated SMS text message about calls in counties that surround your current service area. The text message includes the name of the county and cost per valid lead.Read More
One the of hardest parts of water damage restoration is keeping your business busy. While pipes do burst and storms do cause flooding, disasters are nearly impossible to predict. Taking plumber leads will help keep your crews busy between restoration jobs.
While plumbing jobs may not be as lucrative as water damage jobs, they tend to have a higher volume of calls. Homeowners are more likely to need a garbage disposal installed or a drain snaked than a dry out.
Plumbing jobs do require specific tools and skills, but they also lead to more customers. Taking a plumbing leads are likely to lead to more water damage restoration jobs. Plus, your plumbing customers will leave reviews and give referrals too.Read More
Storm chasing has become popular with disaster mitigation contractors. Considering that the 2017 hurricane season was one of the costliest on record, it makes sense that so many restoration contractors consider following the path of devastation.
While chasing storms may pose some challenges, it can be extremely lucrative work. Whether you’re experienced at storm chasing or looking to take advantage of this year’s storm season, here are some tips to ensure you are successful.Read More
Google recently made changes to their review policy and submissions guidelines and they now prohibit the practice of review-gating. As such, we are releasing an update to our review acquisition system Acquirly in order to comply with Google’s policy changes.
What is Review-Gating and Why is Google Making the Change?
Review-Gating is a practice used by many review generation systems including Acuirly that asks customers about their experience before prompting them to leave a review. Google made changes to their terms of service because they feel that review-gating prevents reviews from being entirely honest and fair.
Google’s new policy requires customers to have an equal opportunity to leave a review, regardless of whether they had a positive or negative experience. We expect Facebook, HomeAdvisor, and the Better Business Bureau will release similar requirements in the near future.Read More
Disaster mitigation can be a feast or famine industry. While severe weather often drives calls, hurricanes don’t happen every day. Therefore, it’s important that you get the most from your water damage leads.
We listen to a huge volume of calls and talk regularly with our partners. From answering the phone to completing the job, we’re highlighting the most important ways to maximize your leads.
While these designed these tips to help our current partners to convert more water damage leads into jobs, anyone can take advantage of them. You never know which call will be your next $10,000 or even $25,000 job.Read More
Every day we talk to contractors looking to get more water damage jobs. One of the most surprising things is the number that use IVRs or call centers. Although they may seem like a good idea, they are likely preventing you from getting jobs.
Despite many technological advancements, water damage and disaster mitigation is still a phone-based industry. A customer with water damage or a sewage backup doesn’t want to “Press 1” or wait for an expert to call them back.Read More
Despite changes in marketing, water damage and disaster mitigation still remain predominantly phone-based services. But are you asking qualifying questions when you answer the phone?
The Value of Asking Qualifying Questions
One of the biggest mistakes we hear on calls is waiting too long before asking qualifying questions. We’ve seen calls run fifteen, twenty, and even thirty minutes long. While these customers likely had plenty of questions, talking about a job you can’t see isn’t helpful.
While you should answer questions, the goal should always be to set the appoint. In our experience, the longer you talk the less likely you are to book the job. By taking control of the conversation early on, you have a better chance of either setting the appointment or getting off the phone so you can take another call.Read More
You’ve undoubtedly had customers call you asking for another company. While you could tell them they called the wrong number, you are missing out on a job opportunity. By being proactive on the phone, you will be able to convert a few cold leads into jobs.Read More