Storm Chasing For Water Damage Leads: Are You Prepared for the Risky, but Lucrative Business of Chasing After Hurricane and Storm Damage?

While storm chasing may pose some challenges, it can be extremely lucrative work.
johnmoorefour / Shutterstock

Storm chasing has become popular with disaster mitigation contractors. Considering that the 2017 hurricane season was one of the costliest on record, it makes sense that so many restoration contractors consider following the path of devastation.

While chasing storms may pose some challenges, it can be extremely lucrative work. Whether you’re experienced at storm chasing or looking to take advantage of this year’s storm season, here are some tips to ensure you are successful.

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Review-Gating: Changes to Acquirly to Comply with Google’s Updated Review Policy and Submission Guidelines

Review-Gating: Google made changes to their terms of service because they feel that review-gating prevents reviews from being entirely honest and fair.Kaboompics / Pexels

Google recently made changes to their review policy and submissions guidelines and they now prohibit the practice of review-gating. As such, we are releasing an update to our review acquisition system Acquirly in order to comply with Google’s policy changes.

What is Review-Gating and Why is Google Making the Change?

Review-Gating is a practice used by many review generation systems including Acuirly that asks customers about their experience before prompting them to leave a review. Google made changes to their terms of service because they feel that review-gating prevents reviews from being entirely honest and fair.

Google’s new policy requires customers to have an equal opportunity to leave a review, regardless of whether they had a positive or negative experience. We expect Facebook, HomeAdvisor, and the Better Business Bureau will release similar requirements in the near future.

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Get the Most from Your Water Damage Leads: Growing Your Water Damage Business Starts With Making the Most from Your Existing Water Damage Leads

Get the Most from Your Water Damage Leads: From answering the phone to completing the job, we’re highlighting the most important ways to maximize your leads.Andrey_Popov / Shutterstock

Disaster mitigation can be a feast or famine industry. While severe weather often drives calls, hurricanes don’t happen every day. Therefore, it’s important that you get the most from your water damage leads.

We listen to a huge volume of calls and talk regularly with our partners. From answering the phone to completing the job, we’re highlighting the most important ways to maximize your leads.

While these designed these tips to help our current partners to convert more water damage leads into jobs, anyone can take advantage of them. You never know which call will be your next $10,000 or even $25,000 job.

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Getting More Water Damage Jobs Starts With Answering The Phone: Why You Should Never Use IVRs or Call Centers

Getting More Water Damage Jobs Starts With Answering The Phone: Water damage is still a phone-based industry and customer with a sewage backup doesn’t want to 'Press 1' or wait for an expert to call them back.BBernard / Shutterstock

Every day we talk to contractors looking to get more water damage jobs. One of the most surprising things is the number that use IVRs or call centers. Although they may seem like a good idea, they are likely preventing you from getting jobs.

Despite many technological advancements, water damage and disaster mitigation is still a phone-based industry. A customer with water damage or a sewage backup doesn’t want to “Press 1” or wait for an expert to call them back.

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Asking Qualifying Questions: Get More Water Damage Jobs and Waste Less Time On Bogus Callers With These Simple Call Handling Tricks

Asking Qualifying QuestionsTeroVesalainen / Pixabay

Despite changes in marketing, water damage and disaster mitigation still remain predominantly phone-based services. But are you asking qualifying questions when you answer the phone?

The Value of Asking Qualifying Questions

One of the biggest mistakes we hear on calls is waiting too long before asking qualifying questions. We’ve seen calls run fifteen, twenty, and even thirty minutes long. While these customers likely had plenty of questions, talking about a job you can’t see isn’t helpful.

While you should answer questions, the goal should always be to set the appoint. In our experience, the longer you talk the less likely you are to book the job. By taking control of the conversation early on, you have a better chance of either setting the appointment or getting off the phone so you can take another call.

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Landing More Insurance Jobs: How Excellent Customer Service Will Get You More Insurance Jobs

Customer with a ceiling leak and water damage calls for a restoration specialist to fix the issue.Andrey Popov / Shutterstock

Most disaster mitigation contractors would like more insurance jobs because they tend to be more lucrative. However, many contractors still worry that insurance agents will try to force their customers to use preferred vendors.

The key to getting more insurance jobs is to provide value to the customer. Building a connection and providing excellent service can make all the difference. You still won’t land every job, but a little legwork will go a long way to earning their business.

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Intuitive Project Management for Your Restoration Company: Stop Wasting Time On Paperwork and Increase Productivity with Job-Dox Software

Stop wasting time maintaining you paperwork with this streamline project management software that will improve communication and increase efficiency.Job-Dox | Terje Sollie / Pexels

Whether it’s sorting through a stack of folders for a specific document or updating the status of a project, you’ve probably wasted time organizing and maintaining paperwork. That’s exactly why our friend’s at Job-Dox created their project management software.

Tired of wasting time maintaining their paperwork, they developed their own solution to streamline project management, improve communication, and increase efficiency.

By going completely paperless, they also eliminated the chaos of a desk full of papers and file folders. With less time wasted managing paperwork, they were able to increase profit by devoting more time to jobs.

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