Water Damage Leads

Restoration Training: Communication and Customer Service Training For Your Technicians Will Lead to More Restoration Jobs

Restoration Training Plan: Communication and Customer Service Training For Your Technicians Will Lead to More Restoration Jobs

Success is based on building good relationships with your customers. Your technicians are the instrument, but also the face of your company. While they likely take a practical approach to restoration and cleanup, they also need good communication and customer service skills to interact with your customers. Developing a restoration training plan is the easiest way to develop their skills.

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Plumber Leads Mean More Water Damage Jobs: Keep Your Restoration Business Busy and Get More Water Damage Jobs By Offering Plumbing Services

Plumber Leads: How to David Spates / Shutterstock

One the of hardest parts of water damage restoration is keeping your business busy. While pipes do burst and storms do cause flooding, disasters are nearly impossible to predict. Taking plumber leads will help keep your crews busy between restoration jobs.

While plumbing jobs may not be as lucrative as water damage jobs, they tend to have a higher volume of calls. Homeowners are more likely to need a garbage disposal installed or a drain snaked than a dry out.

Plumbing jobs do require specific tools and skills, but they also lead to more customers. Taking a plumbing leads are likely to lead to more water damage restoration jobs. Plus, your plumbing customers will leave reviews and give referrals too.

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Storm Chasing For Water Damage Leads: Are You Prepared for the Risky, but Lucrative Business of Chasing After Hurricane and Storm Damage?

While storm chasing may pose some challenges, it can be extremely lucrative work.
johnmoorefour / Shutterstock

Storm chasing has become popular with disaster mitigation contractors. Considering that the 2017 hurricane season was one of the costliest on record, it makes sense that so many restoration contractors consider following the path of devastation.

While chasing storms may pose some challenges, it can be extremely lucrative work. Whether you’re experienced at storm chasing or looking to take advantage of this year’s storm season, here are some tips to ensure you are successful.

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Get the Most from Your Water Damage Leads: Growing Your Water Damage Business Starts With Making the Most from Your Existing Water Damage Leads

Get the Most from Your Water Damage Leads: From answering the phone to completing the job, we’re highlighting the most important ways to maximize your leads.Andrey_Popov / Shutterstock

Disaster mitigation can be a feast or famine industry. While severe weather often drives calls, hurricanes don’t happen every day. Therefore, it’s important that you get the most from your water damage leads.

We listen to a huge volume of calls and talk regularly with our partners. From answering the phone to completing the job, we’re highlighting the most important ways to maximize your leads.

While these designed these tips to help our current partners to convert more water damage leads into jobs, anyone can take advantage of them. You never know which call will be your next $10,000 or even $25,000 job.

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Getting More Water Damage Jobs Starts With Answering The Phone: Why You Should Never Use IVRs or Call Centers

Getting More Water Damage Jobs Starts With Answering The Phone: Water damage is still a phone-based industry and customer with a sewage backup doesn’t want to 'Press 1' or wait for an expert to call them back.BBernard / Shutterstock

Every day we talk to contractors looking to get more water damage jobs. One of the most surprising things is the number that use IVRs or call centers. Although they may seem like a good idea, they are likely preventing you from getting jobs.

Despite many technological advancements, water damage and disaster mitigation is still a phone-based industry. A customer with water damage or a sewage backup doesn’t want to “Press 1” or wait for an expert to call them back.

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Asking Qualifying Questions: Get More Water Damage Jobs and Waste Less Time On Bogus Callers With These Simple Call Handling Tricks

Asking Qualifying QuestionsTeroVesalainen / Pixabay

Despite changes in marketing, water damage and disaster mitigation still remain predominantly phone-based services. But are you asking qualifying questions when you answer the phone?

The Value of Asking Qualifying Questions

One of the biggest mistakes we hear on calls is waiting too long before asking qualifying questions. We’ve seen calls run fifteen, twenty, and even thirty minutes long. While these customers likely had plenty of questions, talking about a job you can’t see isn’t helpful.

While you should answer questions, the goal should always be to set the appoint. In our experience, the longer you talk the less likely you are to book the job. By taking control of the conversation early on, you have a better chance of either setting the appointment or getting off the phone so you can take another call.

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Landing More Insurance Jobs: How Excellent Customer Service Will Get You More Insurance Jobs

Customer with a ceiling leak and water damage calls for a restoration specialist to fix the issue.Andrey Popov / Shutterstock

Most disaster mitigation contractors would like more insurance jobs because they tend to be more lucrative. However, many contractors still worry that insurance agents will try to force their customers to use preferred vendors.

The key to getting more insurance jobs is to provide value to the customer. Building a connection and providing excellent service can make all the difference. You still won’t land every job, but a little legwork will go a long way to earning their business.

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